Privacy Policy Including POPIA Act Compliance

At Key2Fresh (referred to as “we,” “our,” or “us”), your privacy is our priority. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, www.key2fresh.com.

1. What Information We Collect

We collect and process the following personal information to deliver our services efficiently:

1. Personal Details: Name, physical and billing address, contact number, email address.
2. Payment Information: Payments are securely processed through PayFast; we do not store any financial details.
3. Order Details: Information related to your purchases, such as order history and delivery preferences.
4. Website Usage Data: Cookies, browsing data, and IP address for improving user experience and functionality.

2. Why We Collect Your Information

We use your personal information for the following purposes:

1. Order Fulfillment: To process and deliver your orders accurately.
2. Customer Communication: To provide updates on orders, promotions, or to respond to inquiries.
3. Service Improvement: To analyze website usage and enhance customer experience.
4. Legal and Regulatory Compliance: To meet obligations under South African law.

3. How We Protect Your Information

We take your data security seriously and implement the following measures:

1. Encryption: Sensitive data, including payment information, is encrypted during transmission.
2. Access Control: Access to your personal information is restricted to authorized personnel only.
3. Trusted Third Parties: We ensure our partners, like PayFast and Courier Guy, also comply with strict privacy standards.

4. Sharing of Information

Your personal information will not be sold, rented, or shared, except in the following cases:

1. Service Providers: Information may be shared with trusted partners such as Courier Guy for delivery purposes.
2. Legal Obligations: We may disclose information when required by law or court order.
3. Consent: With your explicit approval for specific purposes.

5. Your Rights Under POPIA

Under POPIA, you are entitled to:

1. Access Your Information: Request details of the personal information we hold about you.
2. Request Corrections: Update or correct inaccurate or incomplete data.
3. Data Deletion: Request the deletion of your personal information, subject to legal or contractual constraints.
4. Objection: Object to the processing of your personal information for certain purposes.
5. Lodge Complaints: Submit a complaint to the Information Regulator if you believe your rights have been infringed.

6. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences for future visits.
• Analyze website performance and user activity.

You can manage your cookie preferences through your browser settings.

7. Retention of Information

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. Please review this page regularly for the latest information.

9. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, feel free to contact us:

Email: accounts@key2fresh.com